CARE

Femme Sole items are handmade with high quality stoneware or porcelain. Hand washing with a non-abrasive sponge is recommended to increase the longevity of the glaze.

All pieces are oven safe as long as the dish is warmed in the oven as it preheats to prevent shock of extreme temperatures. For example, going from a cold fridge to a very hot oven, the piece could crack or explode because of thermal shock.

LOST PACKAGE / DAMAGES

In the event the item is damaged upon arrival, immediately contact us with your shipping and tracking info and we will open a claim with the carrier. . Please provide detailed photos of the damaged contents and the damaged shipping box with in 30 days of receipt of packages to open a claim for insurance reimbursement. After the 30 the day period the purchaser will be responsible to follow up for insurance claims.

In the event the package has not arrived, please contact us immediately with your tracking info so we can investigate the delay or place a claim for a lost package. After 30 days the consumer will have to follow up with the insurance carrier for the claim.

Each package is shipped with insurance coverage, not including the cost of shipping.

PRIVACY POLICY

We collect information about you such as your contact information, payment information, demographic information, shopping preferences and information about the devices you use to shop online. 

We do not knowingly collect personal information directly from children under the age of 13 (16 in the United Kingdom/European Union) without parental consent. Our websites are general audience sites and are not specifically targeted to or intended for use by children.

We need to collect personal information in order to provide the products and services you request.  If you do not provide the information requested, we may not be able to provide you with these products and services.     

We collect information about you in a variety of different ways:

1 Information you provide to us, such as while making a purchase or signing up for a loyalty or rewards program.

2 Information we collect while you interact with our websites, mobile or other apps, social media sites, and other products and services.  This often involves information about your device such as IP addresses and MAC addresses, as well as information collected through cookies.

3 Information we collect about you from other sources, such as credit card issuers and data analytics firms.

4 Information we create ourselves after we analyze the information we collected about you, such as your shopping preferences.  

COOKIES

Cookies are little bits of computer code that collect data by tagging along with you while you browse. Most websites, including ours, wouldn’t work very well without certain cookies. They allow us to prevent crashes, display information, fix bugs, and ensure the security of our site (and your account). These types of cookies are often called “strictly necessary” cookies. Because they are needed for our site to work, we don’t provide you with an ability to manage the use of these cookies. But you can remove them by using your browser settings. Keep in mind that certain features of our site may not be available to you.

Some cookies provide important services but are not strictly necessary for our website to work. These cookies use information about your interactions with us so we can suggest clothes and special offers for you. If your shopping is interrupted, they remember where you left off and send you reminders that you truly deserve that new outfit. These reminders might be sent to you in an email, on social media or while you’re browsing another website or on another device.

We think these cookies are useful and will make it easier for you to shop with us. But you might disagree. If so, you can tell us not to use certain cookies by using our tools to manage the use of your information through certain types of cookies and similar technologies.  

We also use cookies and similar technologies to gather information about the success of our ad campaigns and use of our products and services. These technologies include Google Analytics, Adobe Analytics, Adobe Flash and others. You can manage your privacy settings by visiting Google Analytics Opt-out Browser Add-on and Adobe Your Privacy Choices.  You can also manage your privacy settings for Adobe Flash player by visiting the Website Storage Settings Panel and the Global Storage Settings Panel.