INFORMATION
CARE
Femme Sole items are handmade with high quality stoneware or porcelain. All dining ware is lead free.
Hand washing with a non-abrasive sponge is recommended to increase the longevity of the ceramic object.
Raku ceramics are extremely delicate. Always handle with both hands from the base of the object. The metallic glaze colors may shift over time due to oxidation of the glazes. It is recommended to keep out of direct sunlight. Raku wares are not food safe or water tight.
Do not use for consumption if your vessels that have chipped or cracked.
Decorative cracked glass surfaces are not food safe.
LOST PACKAGE / DAMAGES
In the event the item is damaged upon arrival, immediately contact us with your shipping and tracking info and we will open a claim with the carrier. . Please provide detailed photos of the damaged contents and the damaged shipping box with in 30 days of receipt of packages to open a claim for insurance reimbursement. After the 30 the day period the purchaser will be responsible to follow up for insurance claims.
In the event the package has not arrived, please contact us immediately with your tracking info so we can investigate the delay or place a claim for a lost package. After 30 days the consumer will have to follow up with the insurance carrier for the claim.
Each package is shipped with insurance coverage, not including the cost of shipping.
SHIPPING
All in stock items will be shipped within 3 business days via USPS priority mail.
All shipping packages are priced according to weight and location, all packages will be insured with USPS.
Femme Sole currently does not offer an overnight shipping priority option at check out. Please contact us separately with your request for a rush shipment and we will do our best to accommodate your needs. We ask for your patience since we are not big corp.
Currently we only provide shipping within the US.
International shipping is not offered.
Contact us for any special shipping requests ie. If you choose to use your own UPS account and want to provide us with a label to use. In this case the customer will be responsible for handling shipping costs if any.
Femme Sole cannot be responsible for wrong addresses provided. Please ensure the information is correct especially during Mercury Retrograde.
PLEASE NOTE: you may be contacted if you were over or undercharged by the auto calculation payment for the items. We will issue a refund via Venmo or Paypal for over payments. All orders are subject to cancellation if underpayment of shipping is not resolved.
COMMISSIONS
Custom orders will be considered on a individual basis. A non-refundable 50% deposit will be required to begin any work order. Turn around times are dependent on project size, season, and nature of the order.
RETURNS
Femme Sole accepts returns and offers refunds on full price merchandise. All Sale or discounted items are considered final sale. Shipping fees will not be refunded.
Exchanges or credits are not offered at this time.
Please contact us within 7 days from the date of shipment. Items must be returned to us with in 14 days from the date of purchase to be eligible for return.
Customers are responsible for shipment and safe packaging to ensure the product is returned undamaged.
Refunds are subject to a 10% restocking fee and issued only after pieces have been inspected. Refunds are issued approximately 3-5 business days from return receipt.
Discounted merchandise is FINAL SALE.
DISCLAIMER
All products are handmade with varying types of stoneware and glazes. This results in natural variations in texture, finish. color and size for each piece.
Due to color calibration of varying screen devices (ie. phones, tablets, computer screens) the color of the product you receive may vary slightly from what you have seen on your screen.